Privacy Policy

Introduction

tide-trail is committed to protecting the privacy of individuals who interact with our website and services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or submit enquiries through our contact forms.

By using our website, you consent to the data practices described in this policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

Information We Collect

We may collect personal information that you voluntarily provide when you:

• Submit a quote request or enquiry form
• Send us an email
• Request information about our products or services

The personal information we collect may include:

• Name
• Email address
• Project details and requirements
• Any other information you choose to provide

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on those pages
• Referring website addresses

This information is collected through cookies and similar technologies. See our Cookies Policy for more details.

How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide requested information
• Process quote requests and manage project communications
• Improve our website and services
• Analyse website usage patterns
• Comply with legal obligations

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• With service providers who assist us in operating our website or conducting business, subject to confidentiality agreements
• When required by law or to protect our rights
• In connection with a business transfer, merger, or acquisition

Data Security

We implement reasonable security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Quote requests and project correspondence are typically retained for seven years for business record purposes.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access to the personal information we hold about you
• Correction of inaccurate or incomplete information
• Deletion of your personal information in certain circumstances
• Objection to processing of your information
• Data portability

To exercise these rights, please contact us using the details provided below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

tide-trail
42 Industrial Avenue
Dandenong South VIC 3175
Australia
Email: [email protected]

Last updated: August 2024